1. General Provisions and Scope

These Terms of Service govern all orders placed, contracts formed, and services accessed via www.stitchandmood.com. The brand stitchandmood operates under direct management from Germany, serving retail clients across European jurisdictions. By purchasing apparel accessories (including belts, headwear, and scarves) through www.stitchandmood.com, you agree to be bound by these terms in accordance with German and European Union consumer regulations.

2. Contract Formation and Ordering

The presentation of products on www.stitchandmood.com constitutes an invitation to offer. A binding purchase contract is established only upon formal dispatch confirmation or order confirmation issued to the email address provided during checkout. All orders remain subject to physical item availability and address validation.

3. Pricing, Currency, and Payment Terms

All displayed prices are denominated in Euros (€) and include applicable statutory value-added tax (VAT) pursuant to European Union trade regulations. Final order totals, including applicable item costs and clear shipping fees, are presented prior to order finalisation. Payment must be rendered in full through approved online payment instruments at checkout before order processing commences.

4. Shipping, Logistics, and Delivery Framework

• Target Region and Logistics Partners: We deliver apparel accessories exclusively to addresses within European territories using established international logistics partners, including DHL Priority, FedEx Priority, and UPS Priority networks.
• Transit Timeframe: Standard transit times generally range between five (5) and nine (9) working days following order dispatch.
• Automated Order Tracking: Automated email notifications containing active tracking numbers are dispatched to your provided email address at key operational milestones, including dispatch creation, transit terminal arrival, and local carrier allocation.
• Extended Delay Protocol: In the event that a shipment exceeds standard transit timeframes, our customer service representative will initiate a formal trace investigation with the carrier network. Following verification, an appropriate resolution—consisting of a full refund or direct shipment replacement—will be issued.

5. Transfer of Risk and Ownership

In accordance with European statutory consumer protection directives, the risk of loss or physical damage to ordered goods transfers to the consumer only upon physical possession of the items by the consumer or a third party nominated by the consumer (other than the carrier). Risk does not transfer upon handover to the logistics operator. Ownership of purchased items passes upon complete settlement of the invoice amount.

6. Statutory Right of Withdrawal (14-Day Cooling-off Period)

In compliance with European Union Consumer Rights Directives, consumer purchasers residing within European Union jurisdictions maintain a statutory right of withdrawal:

• Withdrawal Period: You possess the legal right to withdraw from the purchase contract without stating a reason within fourteen (14) calendar days, starting from the day on which you or a nominated third party physically receive the goods.
• Exercising Withdrawal Rights: To exercise this right, you must inform us of your decision through an unequivocal written statement dispatched via email to support@stitchandmood.com prior to the expiration of the 14-day window.
• Return Conditions: Returned items must be dispatched in suitable condition without unnecessary degradation. Refund obligations are fulfilled within fourteen (14) days from receiving notice, provided returned goods are received or verifiable proof of return postage is presented.

7. Damaged, Defective, or Non-Conforming Goods Protocol

If an item arrives with physical defects or damage sustained during transit, customers may contact customer support via email at support@stitchandmood.com within the statutory framework to request a replacement or refund.

To facilitate prompt resolution, customers are requested to submit clear photographic evidence demonstrating the damaged item and packaging via email. Upon review and confirmation by our support team, a full refund or direct replacement order will be issued without requiring the physical return of the damaged item.

8. Intellectual Property Rights

All original media, imagery, copy, and layout assets on www.stitchandmood.com belong strictly to the operator or are utilised under verified royalty-free asset licensing arrangements. Unauthorized reproduction, distribution, or commercial exploitation of site content without prior written permission is strictly prohibited.

9. Governing Law and Dispute Resolution

These Terms of Service, along with all purchase agreements, are governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Consumers residing within the European Union retain mandatory protective statutory provisions of their local country of residence.

10. Merchant Contact Details

For inquiries, operational notifications, or service requests, please contact us:

• Brand Name: stitchandmood
• Website: www.stitchandmood.com
• Customer Support Email: support@stitchandmood.com
• Corporate Address: XXX
• Telephone Contact: XXX