1. Orders and Payments

• What payment methods are accepted on your website?We accept major international payment methods to ensure convenient online checkouts. Customers may complete purchases using standard credit and debit cards—including Visa, Mastercard, and American Express—as well as digital wallets such as Apple Pay, Google Pay, and other compatible digital wallet services.
• In which currency will my payment be processed?All product prices displayed on www.stitchandmood.com and order transactions are processed in Euros (€), incorporating mandatory statutory value-added tax (VAT) as required under European trade law.

2. Shipping and Logistics

• Which regions do you deliver to, and what are the shipping timeframes?We serve consumer clients across European territories. Orders are dispatched through established international priority carriers, including DHL Priority, FedEx Priority, and UPS Priority networks. Standard transit time ranges between five (5) and nine (9) working days following dispatch.
• How can I monitor the delivery status of my order?Automated email notifications containing active tracking references are dispatched to the email address provided during checkout at key operational milestones, including dispatch creation, transit hub processing, and local carrier assignment.
• What happens if my shipment exceeds the estimated transit window?If your order does not arrive within nine (9) working days following dispatch notification, please contact us at support@stitchandmood.com. Our support team will open a formal trace investigation with the carrier network and, based on the investigation outcome, arrange a full order refund or direct reshipment.

3. Returns, Refunds, and Damaged Items

• What is your cancellation policy under European Union consumer law?In accordance with European Union consumer protection directives, all retail purchasers residing within the European Union retain a statutory fourteen (14) day right of withdrawal. You may cancel your purchase contract within fourteen (14) calendar days of receiving physical possession of your order by notifying us via email at support@stitchandmood.com.
• What should I do if an item arrives damaged or defective?If an item arrives damaged or defective, please notify our customer support representative via email at support@stitchandmood.com. To facilitate a prompt resolution, please attach clear photographic evidence demonstrating the affected item and packaging. Upon review and verification, a full refund or direct replacement order will be processed without requiring the physical return of the damaged goods.

4. Merchant Contact

• How can I reach customer support for additional inquiries?For any further inquiries regarding our apparel accessories range, order updates, or store policies, please contact our support desk:
  • Brand Name: stitchandmood
  • Website: www.stitchandmood.com
  • Official Contact Email: support@stitchandmood.com
  • Corporate Address: XXX
  • Telephone Contact: XXX