1. Geographic Scope and Carrier Partners

www.stitchandmood.com provides delivery services across European destinations. To ensure structured transit handling for our apparel accessories (including belts, headwear, and scarves), all orders are dispatched directly through established international shipping logistics partners, including DHL Priority, FedEx Priority, and UPS Priority networks.

2. Dispatch Origin and Order Processing

All physical goods are prepared, checked, and dispatched directly from our dedicated operational facility located at:

• Dispatch Address: XXX

Order processing typically occurs following payment confirmation, after which parcels are handed over to designated carrier networks for outward transit.

3. Standard Transit Timeframes

• European Delivery: Standard transit time across European territories generally ranges between five (5) and nine (9) working days following initial order dispatch.
• Transit Contingencies: Estimated transit windows serve as standard operational targets. External delays caused by seasonal freight volume, carrier facility processing, or regional logistics bottlenecks may occasionally affect delivery schedules.

4. Automated Tracking Notifications

To ensure transparency throughout the delivery process, automated tracking updates are generated at key operational milestones, including:

• Initial dispatch label creation and parcel transfer
• Arrival at key carrier transit hubs
• Final local courier allocation for delivery

Tracking notifications containing carrier reference links are automatically transmitted to the customer email address provided during the checkout process.

5. Extended Delays and Investigation Protocol

If an order does not arrive within nine (9) working days following formal dispatch notification, customers are advised to contact customer support at support@stitchandmood.com.

Upon notification, our support representative will initiate a formal trace investigation with the respective logistics carrier (DHL, FedEx, or UPS). Depending on carrier verification and investigation findings, an appropriate resolution—consisting of a full refund or a direct reshipment—will be issued to resolve the delayed delivery.

6. Transfer of Risk

In accordance with European statutory consumer protection directives, the risk of loss or physical damage to ordered items transfers to the consumer only upon physical receipt of the parcel by the consumer or a third party nominated by the consumer (other than the carrier).

7. Merchant Contact Information

For inquiries regarding shipment status, order tracking, or delivery updates, please contact our support desk:

• Brand Name: stitchandmood
• Website: www.stitchandmood.com
• Customer Support Email: support@stitchandmood.com
• Corporate Address: XXX
• Telephone Contact: XXX