The Right Accessories Can Turn Simple Outfits into Thoughtfully Styled Looks.

1. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European Union Consumer Rights Directives, consumer buyers residing within European Union jurisdictions maintain a statutory right to cancel their purchase agreement without stating a reason:

  • Withdrawal Window: You possess the legal right to withdraw from the contract within fourteen (14) calendar days, starting from the day on which you or a designated third party physically receive the ordered goods.
  • Notification Procedure: To exercise your right of withdrawal, you must notify us of your decision through an explicit written statement dispatched via email to support@stitchandmood.com prior to the expiration of the 14-day withdrawal period.
  • Return Address: Items returned under the statutory right of withdrawal must be shipped to our designated European return location:
    • Return Address: XXX
  • Return Shipping Conditions: Customers are responsible for dispatching returned items in suitable condition without unnecessary handling degradation. Approved refunds will be issued within fourteen (14) calendar days following receipt of the returned items or provision of verifiable proof of return postage.

2. Damaged, Defective, or Incorrect Goods Protocol

If an apparel accessory (such as a belt, headwear item, or scarf) arrives with physical defects or damage sustained during transit, customers may request an immediate replacement or full refund without physical item return:

  • Notification and Evidence: Customers should contact customer support via email at support@stitchandmood.com and attach clear photographic evidence demonstrating the damaged item and original packaging.
  • Resolution: Upon verification by our support desk, a direct replacement shipment or full refund will be processed immediately. Physical return of damaged items is not required when photographic evidence is verified.

3. Delivery Delays and Non-Receipt

  • Carrier Logistics: Orders across Europe are dispatched via priority carrier networks, including DHL Priority, FedEx Priority, and UPS Priority, with an expected transit window of five (5) to nine (9) working days.
  • Automated Tracking: Tracking updates are automatically issued to the email address provided during checkout at key operational milestones, including dispatch creation, transit terminal arrival, and final delivery allocation.
  • Investigation and Remedy: If an order exceeds nine (9) working days from the dispatch confirmation date without delivery, please notify support@stitchandmood.com. Our support team will initiate a formal trace investigation with the carrier network. Based on investigation findings, a full order refund or direct replacement shipment will be issued.

4. Processing of Refunds and Payment Instruments

Reimbursements are issued back to the original payment instrument utilised during checkout. Supported payment channels include:

  • Major credit and debit cards: Visa, Mastercard, American Express
  • Digital wallet payments: Apple Pay, Google Pay, and supported digital wallet solutions

Once approved, refund transactions are issued promptly. Processing times may vary between three (3) and seven (7) working days depending on the policies of your card issuing institution or wallet provider.

5. Merchant Contact Information

For return authorization, refund requests, or customer support inquiries, please contact our support desk:

  • Brand Name: stitchandmood
  • Website: www.stitchandmood.com
  • Official Support Email: support@stitchandmood.com
  • Corporate Address: XXX
  • Telephone Contact: XXX