The Right Accessories Can Turn Simple Outfits into Thoughtfully Styled Looks.

1. Returns and Statutory Right of Withdrawal

We aim to provide a clear and straightforward return process for customers purchasing from stitchandmood.com in the United States and Europe. Return and cancellation rights depend on the customer’s location and the applicable consumer protection laws.

For Customers in the European Union

Where applicable under European Union consumer protection law, consumers generally have the right to withdraw from an online purchase within fourteen (14) calendar days from the day on which they, or a designated third party other than the carrier, take physical possession of the goods, subject to applicable legal exceptions.

  • Withdrawal Notification: To exercise this right, customers must notify us of their decision through an explicit written statement sent to support@stitchandmood.com within the applicable withdrawal period.
  • Return Address: Unless otherwise instructed by our customer support team, eligible returns should be sent to the following address:

Return Address: Infinity Plus L.L.C 1500 West Dakota Unit 1 Milwaukee, WI 53215 United States of America

  • Return Shipping: Customers may be responsible for return shipping costs when required or permitted by applicable law. Returned items should be handled with reasonable care and returned in accordance with the applicable return requirements.
  • Refund Timing: Where the statutory right of withdrawal applies, refunds will be issued within the timeframe required by applicable law. We may withhold reimbursement until the returned goods have been received or the customer has provided evidence of having sent them back, whichever occurs first, where permitted by law.

For Customers in the United States and Other Locations

Return and cancellation requests will be handled in accordance with the terms of this policy and the consumer protection laws applicable to the customer’s location. Please contact support@stitchandmood.com for return instructions before sending an item back.

2. Damaged, Defective, or Incorrect Goods

If an apparel accessory, such as a belt, headwear item, or scarf, arrives damaged, defective, or different from the item ordered, please contact us so we can review the issue and determine an appropriate resolution.

  • Notification and Evidence: Email support@stitchandmood.com with your order details and clear photographs showing the issue and, where relevant, the original packaging.
  • Review: Our customer support team will review the information provided and may request additional details if necessary.
  • Resolution: Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate solution. A physical return may not be required in certain cases, such as when the issue can be verified using photographic evidence. If a return is required, we will provide instructions.

Any remedy will be handled in accordance with applicable consumer protection laws.

3. Delivery Delays and Non-Receipt

We serve customers in both the United States and Europe. Orders may be shipped through carrier services such as DHL, FedEx, or UPS, depending on the destination and available shipping arrangements.

  • Estimated Delivery Time: The estimated transit time is generally five (5) to nine (9) working days after dispatch. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and other circumstances.
  • Tracking Information: Where tracking is available, shipment confirmation and tracking details will be sent to the email address provided at checkout.
  • Delayed or Missing Orders: If your order has not arrived within the estimated delivery period, please contact support@stitchandmood.com with your order number. We will review the shipment status and, where appropriate, contact the carrier to investigate.
  • Resolution: After reviewing the circumstances, we will explain the available options and arrange an appropriate resolution in accordance with this policy and applicable law. A refund or replacement is not automatic solely because a shipment exceeds the estimated delivery time.

4. Refund Processing and Payment Methods

Approved refunds will generally be issued to the original payment method used at checkout, where supported by the payment provider.

Accepted payment methods may include:

  • Credit and Debit Cards: Visa, Mastercard, and American Express.
  • Digital Wallets: Apple Pay, Google Pay, and other digital wallet methods displayed at checkout.

After a refund is initiated, it generally takes three (3) to seven (7) working days for the funds to appear in the customer’s account. The actual timeframe depends on the payment provider and the customer’s card issuer or financial institution.

Where applicable law requires a different refund deadline, the legally required timeframe will apply.

5. Merchant Contact Information

For return authorization, refund requests, damaged or incorrect goods, or other customer support inquiries, please contact us using the details below.

  • Company: Infinity Plus L.L.C
  • Website: https://www.stitchandmood.com
  • Email: support@stitchandmood.com
  • Address: 1500 West Dakota Unit 1, Milwaukee, WI 53215, United States of America
  • Phone: 346709907