The Right Accessories Can Turn Simple Outfits into Thoughtfully Styled Looks.

1. Orders and Payments

What payment methods are accepted on your website?

We accept major payment methods to provide a convenient checkout experience. Depending on availability at checkout, customers may pay using Visa, Mastercard, American Express, Apple Pay, Google Pay, and other supported payment methods.

In which currency will my payment be processed?

Product prices and the applicable currency are displayed on www.stitchandmood.com and at checkout. Depending on the website’s available settings, prices may be displayed in U.S. dollars (USD) or another supported currency. The final order total, including applicable taxes and shipping charges, will be shown before you complete your purchase. Any applicable taxes or additional charges will be handled in accordance with the requirements relevant to your order and destination.

2. Shipping and Logistics

Which regions do you deliver to, and what are the shipping timeframes?

We serve customers in the United States and Europe. Available shipping destinations and options are displayed at checkout. We may use established shipping carriers, including DHL, FedEx, and UPS, depending on the destination and service availability. Standard delivery is generally estimated at five (5) to nine (9) working days after dispatch. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, and other circumstances beyond our reasonable control.

How can I monitor the delivery status of my order?

Where tracking is available, we will send a shipping confirmation and tracking information to the email address provided at checkout. You can use the tracking reference to follow your shipment’s progress through the carrier’s tracking system.

What happens if my shipment exceeds the estimated delivery timeframe?

If your order has not arrived within the estimated delivery period, please contact us at support@stitchandmood.com and include your order number. Our support team will review the shipment status and, where appropriate, contact the carrier to investigate the delay. Depending on the circumstances, the outcome may include an updated delivery estimate, a replacement shipment, or a refund in accordance with our applicable policies and legal obligations.

3. Returns, Refunds, and Damaged Items

What is your cancellation and return policy?

Our cancellation, return, and refund procedures depend on the applicable policy and the laws governing your purchase.

For customers in the United States, eligible returns and refunds are handled in accordance with our Refund and Return Policy.

For customers in the European Union, a statutory fourteen (14) calendar-day right of withdrawal generally applies to eligible online purchases of goods, subject to applicable legal exceptions. The withdrawal period generally begins when you or a third party designated by you, other than the carrier, receives the goods. To exercise an applicable right of withdrawal, please notify us clearly by email at support@stitchandmood.com within the relevant period.

For further details about return eligibility, return procedures, refund processing, and any applicable exceptions, please review our Refund and Return Policy. Nothing in this FAQ limits any mandatory consumer rights applicable to your purchase.

What should I do if an item arrives damaged or defective?

If your order arrives damaged, defective, or materially different from its description, please contact support@stitchandmood.com with your order number and a description of the issue. We recommend including clear photographs of the affected item and its packaging to help us assess the situation.

Our support team will review your request and explain the appropriate next steps. Depending on the circumstances, applicable law, and our policies, a resolution may include a refund, replacement, or another applicable remedy. We will advise you if the item needs to be returned and will handle the matter in accordance with our legal obligations and applicable return procedures.

4. Merchant Contact

How can I reach customer support for additional inquiries?

For questions about our apparel accessories, including belts, headwear, and scarves, order updates, shipping, returns, or other store policies, please contact us using the details below:

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.